Welcome to www.porefection.co.uk ("Website"). These Terms and Conditions ("Terms") govern your use of our Website and services. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Website.

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1. General Information

• This Website is owned and operated by Porefection Ltd ("we," "us," "our").

• We provide skincare products and related services ("Services").

• These Terms apply to all visitors, users, and customers of our Website.

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2. Appointment Booking

• Appointments can be booked through our Website, phone, or in person.

• A confirmation email or message will be sent upon successful booking.

• We reserve the right to refuse or cancel appointments at our discretion.

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3. Cancellations and Rescheduling

• Clients must provide at least 24 hours' notice for cancellations or rescheduling.

• Deposit fee is non-refundable for late cancellations or no-shows. 

• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.

 

4. Payments and Fees

• Minimum deposit of £25 is required at the time of booking, as stated during booking.

• All fees are subject to change, and applicable taxes may apply.

 

5. Late Arrivals

• If you arrive late, your appointment may be shortened or rescheduled.

• Clients arriving more than 30 minutes late may be required to rebook.

 

6. Refunds and Compensation

• Please refer to our Refund Policy for information on refunds for services.

• Refunds are not provided for late cancellations or missed appointments.

 

7. Client Responsibilities

• Clients must disclose any medical conditions or allergies before receiving services.

• We are not responsible for adverse reactions due to undisclosed conditions.

• Clients must follow pre- and post-treatment instructions provided by our staff.

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8. Gift Cards

• Gift cards must be used within a 12 month period.

• The gift card allows £10 off any total price for any treatment.

• If you miss your appointment, the voucher will not be refunded.

 

9. Intellectual Property

• All content, including logos, images, and text, is owned by Porefection Ltd and protected by intellectual property laws.

• You may not use, reproduce, or distribute any content without our written permission.

 

10. Liability Disclaimer

• We provide our Services "as is" without warranties of any kind.

• We are not liable for any damages resulting from your use of our Website or Services.

• Nothing in these Terms excludes liability for fraud or negligence resulting in death or personal injury.

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11. Third-Party Links

• Our Website may contain links to third-party websites. We are not responsible for their content or policies.

 

12. Changes to Terms

• We may update these Terms at any time. The latest version will be posted on our Website.

• Continued use of our Website constitutes acceptance of any revised Terms.

 

13. Governing Law

• These Terms are governed by the laws of England and Wales.

• Any disputes will be resolved in the courts of England and Wales.

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By using www.porefection.co.uk, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.